Privacy Policy

This PRIVACY POLICY is incorporated into, and forms part of the Agreement between you and Nextcom Communications Inc. (“Nextcom” or “we”).  Nextcom is committed to maintaining the security, confidentiality and privacy of your personal information.  The following Privacy Policy documents Nextcom’s on-going commitment to you and has been developed in compliance with the Alberta Personal Information Protection Act.


Scope of Policy

This Privacy Policy applies to our collection, use, and disclosure of your personal information in connection with our services.  This Privacy Policy does not impose any limits on our collection, use or disclosure of business contact information or certain publicly available information.



We have designated a Privacy Officer who is responsible for our compliance with this Privacy Policy.  The Privacy Officer may be contacted as described below.


What Do We Collect?

We collect the following types of personal information:  the first name, last name, phone number, fax number, email address, company name, address, city, province, postal code and credit information of all persons and companies that use Nextcom’s services or equipment.


How Do We Collect Information?

We collect information from you in a variety of ways, including sign-up forms, our "contact us" form, comments, feedback and other information you provide to us via email, phone, fax or otherwise, private messages you send and receive as well as information collected in or under our agreements with you or your company, such as our Network Service Agreement.


We collect, use and disclose your personal information for the following purposes:                                               

  • to open your account with us and provide services to you;
  • to authenticate your identity;
  • to investigate and enforce compliance with our agreements and policies;
  • to process your payments through our third-party payment processors;
  • to protect us, you and others from fraud and error and to safeguard our business interests;
  • to comply with legal and regulatory requirements;
  • as part of a sale of any or all our business; and
  • to respond to emergency situations.


The above collections, use, and disclosures are a reasonably necessary part of your relationship with us.  We might also collect, use and disclose your personal information for the following purposes:

  • to personalize your experience with us through our website and through our customer service representatives;
  • to communicate news about us and our services;
  • to allow us and third parties to offer additional or alternate products and services to you;
  • to evaluate and improve our products and services; and
  • to invite you to participate in surveys, contests or special events.

You may instruct us to refrain from using or sharing your personal information at any time by providing written notification to our Privacy Officer.  We acknowledge that the sharing of your personal information in any or all of the ways described above is at your option and we will not refuse you access to any product or service merely because you have advised us to stop using or sharing your personal information in any or all of the ways described above.

If we want to use your personal information for a new purpose, we will disclose this to you and ask for your consent unless the new use is already authorized or required by law.



A cookie is a small piece of data stored on your computer by your web browser to remember preferences, shopping cart contents or other information from Nextcom’s website accessible at  We may use cookies to improve functionality and to provide a more interactive online experience.  Cookies may also enable us to track and target your interests to enhance your online experience.  If your web browser’s preferences are set to disallow the use of cookies, some areas of our site may not function correctly.



We will obtain your consent to collect, use or disclose personal information except where we are authorized or required by law to do so without consent.  For example, we may collect, use or disclose personal information without your knowledge or consent where:                                               

  • the information is publicly available;
  • we are obtaining legal advice; or
  • we reasonably expect that obtaining consent would compromise an investigation or proceeding.

Other exceptions may also apply.  Your consent can be expressed, implied or given through an authorized representative such as a lawyer or agent.  Your consent may also be provided orally, in writing, electronically, through inaction (such as when you fail to notify us that you do not wish your personal information collected/used/disclosed for various purposes after you have received notice of those purposes) or otherwise.  You may withdraw your consent at any time, subject to legal, contractual and other restrictions if you give reasonable notice of withdrawal of your consent to us.  On receipt of such notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide certain services for which that information is necessary.

Limits on Collection of Personal Information                

We will not collect personal information indiscriminately but will limit the collection of personal information to that which is reasonable and necessary.  We will also collect personal information as authorized by law.

Limits for Using, Disclosing and Retaining Personal Information

Your personal information will only be used or disclosed for the purposes set out in this Privacy Policy and as authorized by law.  We will keep a record of your personal information for at least one year, except to the extent that you delete or remove that information yourself.  We will destroy, erase or make anonymous documents or other records containing personal information as soon as it is reasonable to assume that the original purpose of such personal information is no longer being served by retention of the personal information and retention of the personal information is no longer necessary for a legal or business purpose; however, it may not be possible or practical to delete personal information from all backup media, especially if that media is stored offsite or contains co-mingled data.  We will take due care when destroying personal information to prevent unauthorized access to personal information.



We will make a reasonable effort to ensure that the personal information we are using or disclosing is accurate and complete.  If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required.  If appropriate, we will send the amended personal information to third parties to whom the personal information has been disclosed.  When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under our control with a note that the correction was requested but not made.


Safeguarding Personal Information                

We will protect the personal information in our custody or control by making reasonable security arrangements to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.  We will take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the suppliers and agents who provide services to us.  Some specific safeguards may include:

  • physical measures such as locked filing cabinets;
  • organizational measures such as restricting employee access to files and databases as appropriate;
  • electronic measures such as passwords and firewalls; and
  • investigative measures where we have reasonable grounds to believe that personal information is being inappropriately collected, used or disclosed.

You may receive messages from third parties; we cannot ensure that these third parties will respect your privacy, so you should be very cautious about sharing any personal information with them.

Providing Access                     

You have a right to access your personal information held by us.  Upon written request and authentication of identity, we will provide you with your personal information which is under our control.  We will also provide you with information about the ways in which personal information is being used and a description of the individuals and organizations to whom personal information has been disclosed.  We may charge you a reasonable fee for providing you with the information you have requested.  Within 30 days following our receipt of a written request from you, we will either make the information available to you or provide you with written notice that additional time is required to fulfill your request for the information.

In some situations, we may not be able to provide you access to certain personal information you have requested (e.g., if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm our competitive position).  We may also be prevented by law from providing you access to certain personal information.


Where we have refused to provide you access to your personal information, we will notify you in writing of our refusal, documenting the reason or reasons therefor and outlining further steps which are available to you to access the information.


Complaints and Inquiries              

We will, on request, provide you with information regarding our complaint procedure.  Any inquiries, complaints or questions regarding our Privacy Policy should be directed in writing to our Privacy Officer by emailing

Changes and Updates   

We may change or update our Privacy Policy from time to time.  For updates on our Privacy Policy, please access our website at

Health and Safety Policy

Since 1998, Nextcom has been committed to ensuring the health, safety, and welfare of our employees, contractors, visitors, and anyone who may be affected by our activities. We recognize that a safe and healthy workplace is essential for the well-being of our employees and the success of our business. To this end, we have developed the following Health and Safety Policy:

Responsibilities: It is the responsibility of all employees, contractors, and visitors to comply with the requirements of this Health and Safety Policy, and to take reasonable care to ensure their own safety and the safety of others.

Risk Assessment: We will assess the risks associated with our activities and implement control measures to eliminate or minimize those risks.

Training and Competence: We will provide adequate training and supervision to ensure that employees and contractors are competent to carry out their work safely.

Health and Safety Information: We will provide employees, contractors, and visitors with relevant health and safety information, including emergency procedures and reporting requirements.

Consultation: We will consult with employees and their representatives on matters relating to health and safety, including risk assessments and control measures.

Health and Safety Performance: We will regularly monitor and review our health and safety performance and take appropriate action to address any issues identified.

Compliance with Legislation: We will comply with all applicable health and safety legislation and regulations.

Continuous Improvement: We will continually improve our health and safety performance by setting and reviewing objectives, targets, and performance indicators.

Communication: We will communicate our Health and Safety Policy to all employees, contractors, and visitors and make it available to the public.

Merle Isaacson


Nextcom Communications Inc

December 1, 1998-2005-2012-2019

This policy statement outlines the company's commitment to health and safety, as well as the responsibilities of employees, contractors, and visitors. It also includes specific measures for assessing and controlling risks, providing training and information, and monitoring and reviewing health and safety performance. By implementing this policy, the company aims to create a safe and healthy workplace for all stakeholders.

Policy for Bribery and Corruption

Nextcom strictly prohibits any form of corruption, including bribery or any other improper or unauthorized payments. The policy prohibits any actions that could be perceived as promising, offering, giving, or authorizing such payments. This policy is in line with ethical business practices and seeks to ensure that the company operates with integrity and transparency. It is essential that all employees, contractors, and stakeholders are aware of this policy and comply with its provisions to maintain the company's reputation and integrity.

Last Updated: March, 2023